Cancellations and refunds

Cancel before dispatch

Email [email protected] as soon as possible with your order number. We will try to stop the order before it enters fulfilment. If it has already been prepared or dispatched, you can still use the returns process below where your cancellation right applies.

Change-of-mind returns

For most online orders, you can cancel without giving a reason from the time you place the order until 14 days after the day you, or someone you nominate, receives the goods.

Tell us clearly that you want to cancel by emailing [email protected]. Include your name, order number, the item or items you are returning, and the date you received them. You may use the model cancellation form below, but you do not have to.

After telling us, send the goods back within 14 days. We will provide the return address and instructions by email. Please do not send a return to the printer, manufacturer, or courier.

• You are responsible for the direct cost of return postage for a change-of-mind return.
• We recommend using a tracked service and keeping proof of postage.
• You may inspect an item as you would in a shop. We may reduce the refund if handling beyond that has reduced its value.

Refunds

We will refund the returned goods and the cost of our least expensive standard outbound delivery option. Standard UK delivery is included in our listed prices, so a qualifying full-order cancellation will normally mean a refund of the full amount you paid. Any extra amount paid for a faster or premium delivery service is not refundable.

We may wait until we receive the goods back or you provide evidence that you sent them, whichever happens first. We will then make the refund without undue delay and no later than 14 days afterwards, using the payment method used for the original order unless you agree otherwise. We do not charge a refund fee.

Faulty, damaged, or incorrect goods

If an item is faulty, damaged, not as described, not fit for purpose, or different from what you ordered, email [email protected] with your order number and a description of the problem. Photographs can help us resolve the issue quickly.

Your rights under the Consumer Rights Act 2015 apply. These can include the short-term right to reject faulty goods within 30 days and, depending on the circumstances, repair, replacement, a price reduction, or a refund. We will cover reasonable return costs for faulty, damaged, or incorrect goods.

Personalised goods

The change-of-mind cancellation right does not apply to goods made to your specifications or clearly personalised. Choosing one of our standard sizes or colours does not, by itself, make an item personalised. This exception does not affect your rights if an item is faulty, damaged, or not as described.

Exchanges

We do not currently process direct exchanges. For a different size or colour, return the original item under this policy and place a new order.

Model cancellation form

Contact

For cancellations, returns, refunds, or complaints, email [email protected]. We will send return instructions and the applicable return address in our reply.